Mortgage Loan Processor - Recensione dipendente - Dipendente anonimo presso Zillow

3,0
7 mar 2020
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are a lot of pros here to be honest. There are awesome benefits, great interdepartmental relationships with coworkers, and some managers that make it worth working here. They feed us at least once a month and often celebrate accomplishments of team members. Free sodas, snacks, and a self serve kiosk for lunches when you forget yours. We have the ability to work remote as needed only. They are okay with you working overtime as long as it’s justified by your pipeline. They are working on ways to make things better for processing: providing an assistant to those who need it with higher pipelines, sometimes management will go to bat with issues for you, and sometimes you feel great about the work you do. Management does assist with pipeline management which does help when things are busy. They are working on providing recognition for good performance which is awesome. Opportunity to make decent money in the industry.

Svantaggi

While there are some great things they are doing here there are way heavier cons: Underwriting is nearly impossible to work with at times. They ask for completely unnecessary documentation and tend to pass the file back quickly instead of trying to resolve it reasonably with you. They reject conditions and the conditions are quite unclear at times. This causes unnecessary delays on loans often for easy fixes. Management, some are very good but most have really skewed views on what’s actually occurring. Sales or Underwriting complain about an employee and it feels like they don’t even take the time to figure out what happened they jump to conclusions and you’re in the wrong. People make invalid complaints about one another often because they didn’t get their way. Core values are not held to a standard mostly by management across the board. -Work/life balance feels difficult to attain at times with the processes sometimes. It’s mostly that working with underwriting is extremely difficult. -There is a mean girl culture that exists with the management and employees. -Feedback comes when it’s far too late to make appropriate corrections. -We operate like a tech company more than we do a mortgage company at times. -Base compensation is not the best. -Come as an already trained professional there is little coaching/training. Which makes it difficult to progress forward to a higher role. -The expectations for you to meet are high for the training you receive. Overall, if you’re willing to come in for the bumpy ride some day this will all be smoothed out (mostly).

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Risposta di Zillow
6y
Thank you for your thoughtful review. This helps provide deeper insight into the needs of the team and how we can support you as we evolve and grow into this market. If you are open to it, I would welcome the chance to hear more and invite you to reach out to me at ryanbl@zillowgroup.com. -Ryan Blomster

Esplora altre recensioni su Zillow

5,0
2 mag 2026
Stagista anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very collaborative team, encouraging team members and managers. Great experience overall.

Svantaggi

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Risposta di Zillow
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3,0
8 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can make good money here.

Svantaggi

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Risposta di Zillow
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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