Toxic positivity fueling toxic culture - Recensione dipendente - Sr Customer Success Manager presso Zillow

1,0
11 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Good benefits - Opportunities for career advancement if you drink the kool-aid and hit sales goals - Remote work flexibility

Svantaggi

- Relentless toxic positivity from manager level and higher - sales pros must pretend to be happy and pretend everything is amazing, or they will be targeted and forced out - Sales goals are high and often unsustainable - if sales pros miss goal 2 times in a row, they will be fired - Leadership pushes sales pros to take time off to meet their "work-life balance" goals, then sales pros struggle to hit goals and have to stress about getting fired - The cycle continues - sales pros are all miserable but stuck behind a facade of happiness and fun (see note on toxic positivity)

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Risposta di Zillow
1y
We're sorry to hear that we missed the mark in providing you with a positive employee experience. We hold ourselves to high expectations and are committed to continuous improvement, and your review provides us an opportunity to learn and grow. We’d like to learn more about your experience, please email us at: careers@zillowgroup.com

Esplora altre recensioni su Zillow

5,0
13 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company to work for

Svantaggi

Long hours with low pay

1
3,0
8 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You can make good money here.

Svantaggi

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Risposta di Zillow
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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