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      ZoomInfo

      Azienda coinvolta

      Recensioni su ZoomInfo

      Feels good to work for the best - Recensione dipendente - Customer Success Manager (CSM) presso ZoomInfo

      5,0
      25 giu 2021
      Customer success manager (csm)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Upward Mobility: Truly unlimited. Those who work hard, take good care of their customers, and hit their metrics get promoted all the time into new teams, leadership roles, and new roles that haven't even been dreamed up yet for those who are techier/more creative. Culture: I have been remote for most of my time working here, and feel close with people I've never met in person thanks to our Slack conversations, generally collaborative nature, our smaller Slack groups (lots of DEA-focused groups as well as random interest groups #garden_zoomies - I see you.), and all the virtual events our team runs. Pay: Way better than I knew was possible. There are CSMs who make six figures. Never Boring: We're growing, acquiring, and evolving every day. If you feel the need for sameness and extreme consistency, don't apply, but if you're at all energized by newness and opportunity, you will absolutely thrive here. Best-in-Class: I've worked for a lot of second tier companies, and it feels like you're always having to spin objections. I love that I can dive into a call with a new customer and have my clients already love the platform because our reputation precedes us and our platform is user friendly.

      Svantaggi

      We're a newly public company in SaaS who is positioned to continue a string of acquisitions, so processes and tools are always changing, and the workload isn't light. Management cares about these things and is actively working to hire so that we can lighten workloads, and we have an incredible enablement team internally who holds regular (multiple a week) training sessions on new tools and best practices. As much as tech can be overwhelming, we're still set up for success thanks to people like Karen Taylor. With a bit of a heavy workload, I would say my weeks still generally average at 45 hours, and it's very engaging work, so it's not bad comparatively.

      avatar
      Risposta di ZoomInfo
      4y
      Thank you for taking the time to share your feedback on what it’s like to work at ZoomInfo. We pride ourselves on our culture, and how it helps to benefit our employees and customers through our rapid growth, internal mobility, and excellent products and customer service. ZoomInfo is a company filled with hard-working colleagues and is actively hiring to help lighten their workloads. We also seek out the best in management to ensure our culture and business continue to thrive. We understand that the best way to serve our customers is to empower our employees; we’re happy to hear that your experience reflected that. If you would like to provide additional feedback or suggestions, please send them to hrfeedback@zoominfo.com. – The ZoomInfo Employee Experience Team

      Esplora altre recensioni su ZoomInfo

      5,0
      17 giu 2026
      Operations manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Svantaggi

      Difficult macro environment for the company and industry

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      Risposta di ZoomInfo
      1d
      Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
      3,0
      18 giu 2026
      Account manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good pay, good benefits and great office.

      Svantaggi

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      3
      avatar
      Risposta di ZoomInfo
      1d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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