great product, horrible culture - Recensione dipendente - Customer Service Manager (CSM) presso ZoomInfo

1,0
5 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Product, that's it. Nothing else.

Svantaggi

Its a shame how this company manages since they truly have a great product. Everyone is totally micromanaged here. Company was great before DO acquired ZI. As soon as DO took over, culture completely changed. Day one, CEO took away the game room (which is not a big deal), probably to save money and for the employees to constantly be working but that foreshadowed everything. It got to the point where Directors are reading your emails you are sending out to clients to touch base for a meeting. Writing feedback on the weekends so you get notified about it. So you're stressed on the weekends. All calls are also being listened into. "Coaching" is always negative even when your numbers are good and you're leading the team. The work you put in is never enough and you never felt appreciated. Or at least thats how they make you feel and when promotions come around the corner, they will bump you to the next tier with no bonus or even discussion for that matter. You will never be approached with a conversation about the "promotion". The "promotion" is essentially more work with no increase of pay. Or you have to fight them on more money and even that, its a tiny percent. Making no difference. "Unlimited" PTO is basically not a thing. I took 10 days off to go to Europe. First big trip I've been on since I've started working there 4 years ago. Upon my return I was told why did that time off get approved and not even asked once how my trip was but "I hope you prepared yourself for this month". Employees only stay until their shares get vested and then get the hell out of there. Company is a revolving door. They are consistently hiring and firing. Overall, it is a completely toxic company. Its a true shame.

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Risposta di ZoomInfo
2y
Thanks for spending the time to leave a review. We are sorry to hear that your experience was not a positive one. Our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. Also, we offer targeted learning programs for our managers to continue to grow their skills in giving feedback and coaching. We are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. And while we have made difficult decisions regarding our reductions, we still continue hiring in key parts of the company, mainly in sales, while we look to drive efficiencies around the organization. Good luck in your next career endeavor!

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5,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Svantaggi

Difficult macro environment for the company and industry

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Risposta di ZoomInfo
5d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3,0
18 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay, good benefits and great office.

Svantaggi

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

4
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Risposta di ZoomInfo
5d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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