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      ZoomInfo

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      Account Managers Working 12 Hours a Day - Recensione dipendente - Account Manager presso ZoomInfo

      1,0
      5 mar 2025
      Account manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Talented and kind colleagues almost always willing to help

      Svantaggi

      Mid Market Account Managers are facing a perfect storm of challenges that are pushing our best people to the breaking point. After ZoomInfo's CSM team cuts, we're left hanging with zero internal resources and an impossible workload. The reality is brutal. Our team is working around the clock, sacrificing nights and weekends just to keep things afloat. Meanwhile, senior leadership seems to be living in a completely different world, pushing unrealistic goals without any real understanding of what's happening on the ground. Our top performers are walking away - and who can blame them? We've got multiple Account Managers turning down President's Club awards because they're so burnt out and frustrated. The constant pressure of risk mitigation, combined with zero support, is crushing team morale. There will be a total breakdown of our customer relationships and team structure if something doesn't change soon. Our best talent is heading for the exits, and no amount of fancy corporate speak can hide that fact.

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      5,0
      1 lug 2026
      Dipendente anonimo
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      There is so much growth and opportunity within the company! I feel like our company is so "with it" with guides and new tools being brought in (especially now in the age of AI) that support our explosive improvements in both short and long term goals. The company has supported me with any resource I've needed and keeps me excited about "what's next". I feel like I become better each day and am so grateful for my team's support when going through anything difficult as well. I feel cared for and appreciated.

      Svantaggi

      The IT/software industry comes with more volatility in markets so while that's not the most comfortable, I know that consistency and the good actions we take every day is what makes me and our company successful in the long-run.

      3,0
      18 giu 2026
      Account manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good pay, good benefits and great office.

      Svantaggi

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

      4
      avatar
      Risposta di ZoomInfo
      6d
      Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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