Would give 0 stars if I could - Recensione dipendente - Complaints Handler presso Zuto

lots of incentives to earn - its feels good to get rewarded for doing a good job and working hard - I've worked in places where it wasn't even noticed let alone rewarded unlimited overtime - more money & more opportunities to make money

High pressure environment where skill doesn't always mean success - you need to be comfortable with not being the best but wanting to learn everyday and giving 110% effort everyday to get the most out of it will have to say goodbye to the odd Saturday/Sunday or off day

Free cans of drink Nice views of Manchester on some floors

Oh boy where to start, the company hires big groups every 2 weeks, usually 15 people at a time, that should give you an idea of turnover... The carrot is obviously the promise of high commissions if you hit your targets, the stick and what they don't put in the brochure: - Your entire comms are docked for literally anything, QA, say one word wrong, don't sell enough warranties, you're losing up to 50% - OT is paid at 1.5x pay, what they don't mention is if you don't hit target you don't get paid at all for overtime (I'm pretty sure that's illegal) - The Sales Managers are all clones who micromanage every second of your day, everything you do is measured, not just call call time, breaks, wiping your nose. - You are basically gaslit into thinking the Zuto way, if you disagree with practise or their views, you'll be shamed in front of the entire sales floor and accused of 'not getting it' - You're selling too poor souls who have terrible credit and you are then berated when a customer won't accept a 46% APR - You're expected to work way past your hours of 8:30am - 6pm, if you don't, you'll be bullied