Rewarding incentives but high-pressure environment - Recensione dipendente - Sales Executive presso Zuto

Free cans of drink Nice views of Manchester on some floors

Oh boy where to start, the company hires big groups every 2 weeks, usually 15 people at a time, that should give you an idea of turnover... The carrot is obviously the promise of high commissions if you hit your targets, the stick and what they don't put in the brochure: - Your entire comms are docked for literally anything, QA, say one word wrong, don't sell enough warranties, you're losing up to 50% - OT is paid at 1.5x pay, what they don't mention is if you don't hit target you don't get paid at all for overtime (I'm pretty sure that's illegal) - The Sales Managers are all clones who micromanage every second of your day, everything you do is measured, not just call call time, breaks, wiping your nose. - You are basically gaslit into thinking the Zuto way, if you disagree with practise or their views, you'll be shamed in front of the entire sales floor and accused of 'not getting it' - You're selling too poor souls who have terrible credit and you are then berated when a customer won't accept a 46% APR - You're expected to work way past your hours of 8:30am - 6pm, if you don't, you'll be bullied

Most of the pros have either been taken away or not fulfilled.

If you're considering Zuto, pay close attention to what you're promised during the interview process — and get it in writing. We were told one day a week in the office. That became three. We were promised 10% of our time for learning and development. That was scrapped without explanation. Career progression and pay rises? Don't hold your breath. The path simply doesn't exist for most people. The bonus structure is particularly frustrating. It's opaque and inconsistent — some people receive them, some don't, and there's a distinct feeling that management spend more energy finding reasons not to pay them than they do rewarding good work. Management themselves, of course, always seem to do fine. The result of all this? Around ten software engineers - roughly half the department handed in their notice within the space of a month. That's not a blip. That's a culture problem.