Vantaggi
- Good pay - Collaborative colleagues within same department. - High profit margin business - Strength in US Financial services retail banking sector
Svantaggi
- Revenue risk - Main revenue contributor from FSI customer for Travel loyalty program going away to competitor. - Possible downsizing - Management accountability & communication lacking - Gift , Travel product innovation not keeping up to market. No mobile app. Smaller nimble companies eating its lunch - Constant change in top leadership. Implemented org structure and strategy obsolete - Low Employee morale - People working in silos - Time frame for annual bonus not fixed. - Performance review process broken - Senior Management risk adverse going into new segments/markets - No new president. Led by acting president from corporate group. - Marketing campaigns are lacklustre compared to industry standards - No real use of data analytics to solve customer issues. - Office Culture is such that everyone does only what is expected of role and not beyond. - Minimal investment back to R&D to innovate in new products. Customer have to pay for enhancements.