Needs to improve - Recensione dipendente - Team Leader presso cxLoyalty

2,0
20 dic 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fair pay and rewards. Goody cupboard and treat days. If they didn't do this I don't think they would have many staff left. Only nice part about working here.

Svantaggi

Not flexible, lack of management support, poor communication down to agent level, too pressurised, expected to work like robots.

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5,0
25 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

nice co-workers, great leaders, good pay

Svantaggi

nothing I can think of. Unfortunately it was acquired by JPMC in 2020

3,0
17 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

Svantaggi

Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

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