Vantaggi
Quality professional company with tremendous room for growth. Watching the CEO Rebecca in action at a recent trade show was inspiring! However, it was how she treated the staff of the hotel that was even more impressive to me. While staying at an Orlando Hotel for a Hospitality trade show, our check in process was not smooth and Rebecca's room was not ready when she walked in... No hissy fits here.. She simply requested it to be corrected, upon housekeeping correcting the issues Rebecca promptly tipped the young lady $20.. The housekeeper began to get emotional and told Rebecca how she only had $25 that morning to put in her gas tank and while at the gas station she split that $25 with a stranger who's card was declined and didn't have enough gas to get to work.... This young lady touched all of us that were present. But that wasn't good enough for Rebecca.. She promptly send an email to the hotel's management company and requested the director of operation come and speak with her the next morning. She didn't do this to complain about the numerous issues we experienced but to tell the story of this young lady so she would be recognized by hotel management and to get her full name and address to send her a bedding gift package!
Svantaggi
CEO moves at the speed of light... you need roller skates to keep up...