Vantaggi
People that you will meet there.
Svantaggi
eBay is the worst company I’ve worked for. I worked there as a Risk teammate, which in fact is just a customer care role. They come up with these fancy names for the role because they know how bad they are. They also say in the job description that you will be dealing with chat, email and phone calls, but that’s not true. It is just phone calls, loads of them. Don’t expect to have time for anything. You will be getting calls every 5 seconds, and it doesn't take less than that because the system takes some time to connect the call to the user’s account, otherwise it would be every second, it is insanely busy. You need to stay on the phone all the time. If you need 1 min to do something, and I mean, anything, you will need to ask your TL’s permission. If you get off the phone (changing your status on the system from “available” to “proactive” for example), without asking for permission, your team lead will message you asking why you are not on “Available” taking calls, the micromanagement is unreal, never seen anything like that in my 10 years working in customer service. Sometimes, you need to send a follow-up email to the customer (very rare, but it happens), and even for that, which is part of your job, you still need to ask for permission so you can get off the phone for a few minutes, otherwise, you will have to write and send the email while taking another call and talking to a different customer. It’s madness. On top of that, you have only 30 seconds of after call work, so after each call, you have 30 seconds to write your notes and go back on “Available” to get another call which will take 5 seconds as I said before. You get to get from 70 to 90 phone calls a day, with no time to rest, or do anything at all, except for your short breaks and 30 min lunch break. No mention the very tough calls you get from angry customers screaming at you at 8 am. And to be honest, I don’t even blame them because the platform is all buggy, the policies are so contradictory and confusing and most of the time the customers are right, but there’s nothing you can do apart from listening to them screaming at you, and then, 30 seconds to write your notes, recompose yourself and get another call. I was there for 3 months, and thankfully managed to get another job in a different company, otherwise, I would’ve gotten sick. I won’t even get into the targets, short brakes, training, lack of information, lack of communication, extensively and confusing workflows because it’s a completely unrealistic joke. No wonder why people don’t stay there longer than a year, it’s impossible.
