- The calls are awful, most of contacts are spent doing trouble shooting with aggravated customers.
- A lot of customers query’s are IT related issues, which are very rarely solved.
- The nature of the calls can be hard to take on a regular basis, they can be very draining when you are trying to de escalate angry customers.
- This is a busy contact centre role, there is a lot of calls and you are expected to go as quick as possible through calls. (Very little breaks between calls).
- No issues with management or other staff, everyone was genuinely lovely and very nice people. My only issues were with the role and draining/stressful nature of the calls, constantly getting abuse from customers did impact my experience with the role. To do this role you definitely do require a thick skin, over time I no longer enjoyed the role and I dreaded logging in as the calls were constant. It can be difficult delivering bad news, call after call etc…
