The company could not care less about both employees and customers - Recensione dipendente - Call Center Agent presso eDreams ODIGEO

1,0
4 mar 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Get paid by the end of the month...

Svantaggi

Sales is the only focus and there is no Customer Experience project No vision on the long run and focus on the day to day work : Calls mainly People in charge of the call centers are there for 10 to 15 years and have no clue about management. All about control. I don't see any future in this company

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Risposta di eDreams ODIGEO
8y
Thank you for sharing your thoughts on eDreams ODIGEO. We would like to confirm that each one of our offices, from HQ to Call Centers, and our colleagues working in these locations, are important for us. For this reason we have many ongoing projects aimed at improving your experience with us. One of them is the annual engagement survey that you have been invited to participate in. We gained valuable insights into what is working well, where we need to improve and we are relaying the feedback back to the business. As for our senior leadership and management we have a Management Program and the main goal of this training is to improve skills and capabilities to support managers build high performing teams that will drive business results. We're thankful that you took the time to share your opinion so that we can reflect on it and think about the ways we can adapt to the needs of our colleagues.

Esplora altre recensioni su eDreams ODIGEO

5,0
26 feb 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The fast-paced nature of eDreams provides numerous opportunities for rapid learning and professional development. eDreams fosters a diverse and inclusive workplace, with a strong international presence and a multicultural team! We have over 52 nationalities working at eDo! The company values collaboration and encourages open communication. We always focus on constructive feedback and maintain a positive attitude in our day to day! Data drives decision making at eDo - making us open to explore new opportunities eDreams is committed to attracting and relocating talent from around the world, offering flexible remote work policies to support a modern work-life balance. eDo has many communities like LGBTQIA+ to foster inclusivity. These communities also lead to great events and opportunities for learning. Top management communicates effectively and fosters collaboration across all levels of the company.

Svantaggi

Fluctuating workload and at times a very high pressure environment. But teams and management are very supportive and understanding in times of need.

5,0
21 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Excellent working environment, leadership shows real care about employees; this also propagates to great team work and cooperation, with knowledgeable and hard-working colleagues always willing to help. - Great work-life balance; very nice employee benefits; good work is valued. - Complex and interesting project with architecture well done, good modern technologies are used; interesting things to work on, to learn and to advance professionally.

Svantaggi

- Necessary procedures for some things and big number of teams may seem difficult in the beginning if cross-team work is needed, but with good understanding this can be handled with ease and efficiency.

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