Disorganized Training, No Support, and Zero Empathy - Recensione dipendente - Product Support Specialist presso eShow

I don’t usually leave reviews, but my experience here was disappointing from day one and should be a warning to anyone considering this company. Let’s start with onboarding: IT was a nightmare. My first work laptop was already 5 years old and riddled with connection issues. After reporting the problems, they gave me a replacement, only for it to arrive with a giant hole in the corner, clearly from being dropped. When I went in to exchange it, most of the IT staff barely even looked at me, let alone acknowledged me. No greeting, no “do you have any questions,” no “need help setting up.” Just unprofessional and dismissive behavior that set the tone for what was to come. Then came the training, if you can call it that. For an entire month, I was stuck in hours of daily activities, meetings, and shadowing sessions using their extremely complicated internal software systems. It was overwhelming and bloated, with very little hands-on practice. I made it clear, multiple times, that I do not learn well through passive methods. I needed to actually work through tasks to retain anything. I was told that was completely fine and that most people take a full year to become independent. As soon as that month ended, training was abruptly cut off. I was told to begin picking up support tickets as I could. I did just that and consistently reached out for more shadowing, help, and opportunities to practice. Most of my messages in team chats were ignored. Replies, when they came, often took over an hour. My assigned mentor, Tammy, was quick to criticize but rarely offered real help or clarity. Then I was assigned by Meghan to complete a full show project from start to finish and present it as if it were for a real client. This was my first time doing it, and I received no instructions or expectations. When I said I wasn’t ready, I was told, “Don’t worry, it’s not a test, just a way to gauge where you’re at.” So I did it. I completed the project and presented it to the best of my ability. The very next morning at 8:30 AM, I was called into a meeting with Meghan and fired on the spot. Her reasoning was that I was not progressing at the speed they expected and that I “did not show initiative.” That could not be further from the truth. I was constantly asking for help, asking for work, asking for feedback, and being met with silence. I had no prior warnings, no coaching, and no indication that I was failing. In fact, I was repeatedly told I was doing well. To make it worse, this happened during one of the most emotionally difficult weeks of my life. That same week, my family learned that our dog of almost ten years was terminally ill. Three days later, we had to euthanize her. I had told both Meghan and Tammy that I was grieving and might be a little frazzled emotionally. They acknowledged it, then fired me the next morning after my presentation. That said everything I needed to know. This company does not care about its employees as people. On top of all that, the benefits are minimal and intentionally vague during the hiring process: • Only 10 total PTO days, which includes both sick and vacation time • Only 2 weeks of maternity leave, which is completely outdated in 2025 They say they want coachable employees with a willingness to learn, but in reality, they offer no proper support or time to succeed. You are expected to operate like a seasoned employee after four weeks of chaotic training. Avoid this company unless you enjoy being set up to fail.