Mixed Bag - Recensione dipendente - Customer Service Representative presso first direct

good benefits and culture, pay ok, you get support

constantly micro managed constant restructures have forced everyone onto hybrid

The money is okay & aGood package, Starbucks on site.

Micromanagement around stats, call quality, absence, behaviours. Ridiculous amount of pressure to squeeze as much out of there from end staff as possible. Unclear, untruthful communication. Lack of engagement or adaptation to working from home as a business. Poor business model.. We're a telephone bank but push all customers online? Poor systems 🤔a digital bank proposition with a poor digital platform but a high expectation still exists to engage and push customers to self serve. Terrible and detrimental handling of staff with long term existing mental health issues - with total disregard for the equality act and protected Characteristics. Not following FCA guidelines in line with FIV customers causing risk and harm.