Empowering Environment/Supportive Team - Recensione dipendente - Lead Power Platform Consultant presso iCoTech Services

A few dedicated individuals trying their best under difficult circumstances

iCoTech suffers from systemic dysfunction across every level of operation. There’s no cohesive process or technical foundation in place—most outputs feel improvised and lack follow-through. Customer support is minimal, and internal teams are often left to figure things out without guidance, support, or training. The operational management appears disconnected from both the product and the market. Despite attempts to contribute meaningful work, employees frequently face blame when inevitable issues arise—creating a toxic, high-turnover environment fueled by confusion and frustration. The leadership at the top exacerbates these challenges. Frequent changes in direction, unfulfilled promises, and a lack of strategic insight define the CEO’s approach. The emphasis seems to be on acquiring clients rather than delivering real value. Employees are often disillusioned by the disparity between leadership's words and actions, with a pure focus on maximising utilisation and billing—timesheets are frequently altered and billed to improve revenue and do not reflect chargeable work. Quality control is virtually nonexistent, and morale is consistently low. There’s an absence of accountability and a noticeable lack of investment in people, processes, and product development.

In my current role as a Partner Manager, the position has allowed me to build and nurture strong relationships with key stakeholders in public and private sector, by aligning their goals with our company’s objectives to deliver value and mutual success. Under the leadership of Joel Markham, I’ve grown significantly in my ability to manage complex relationships, negotiate effectively, and think strategically. Joel’s guidance has been instrumental in helping me refine my approach, sharpened my commercial acumen and continuously improve. Joel has been extremely flexible to accommodate for school pickups and social hobbies to allow for a positive work life balance. I would highly recommend iCoTech Services as a good place to work.

Like all sales roles, it comes with pressure!!