Exploitative and toxic, this place will ruin you - Recensione dipendente - Account Manager presso immediate future

During my five years at the company, I mostly enjoyed a strong sense of camaraderie with my teammates. The collaborative atmosphere and support within the core team were the most rewarding aspects of my role, allowing us to deliver creative and effective solutions for our clients. I also took great satisfaction in mentoring and coaching the team I led, helping them to grow in confidence and develop their skills. I believed there was potential for business growth, but in my experience, this could only have been realised if certain behaviours within the leadership team had been addressed and a more supportive and trusting environment had been established.

From my perspective, persistent burnout had been a significant challenge, particularly among long-serving and senior staff. I often felt that the senior team members operated in "protective" or damage limitation mode, which left little room for innovation or proactive action. Despite my five years of service, I often felt that my input was undervalued, particularly by one leader, with decisions being undermined or complained about. This contributed to what I perceived as a "damned if we do, damned if we don’t" dynamic, where taking initiative was met with criticism, yet inaction was seen as a lack of proactivity. In my experience, the lack of clear career progression and the broad, undefined nature of my role led to feelings of stagnation and frustration. I also observed communication gaps, particularly around staff development and changes in roles. I felt that some individuals in leadership positions displayed toxic behaviour, which I believed was damaging to team morale and, in my view, was enabled by other leaders who failed to address these issues. Additionally, just before my departure, I became aware of contract amendments and policy changes that, from my understanding, were not effectively communicated to staff. This has left employees vulnerable to reduced income or even investigation by HR if they become unwell, which I find concerning.

I had a fantastic experience at IF. The company culture was great—really embraced individuality, diversity and making work truly enjoyable. Having fun and being yourself is always encourage. The team I worked with was incredibly talented and supportive, never leaving anyone behind, and steering clear of throwing anyone under the bus. Plus, the leadership team genuinely cared for each one of us, taking the time to understand everyone's needs. Despite the fast-paced nature, there was always a lot of good energy - never a boring day. A wonderful work environment!

While progression may be slower than in a bigger agency, the upside is the opportunity to work closely with the senior team, getting a great learning experience. In an agency, you're dealing with loads of work and constantly shifting tasks– you have to be quick on your feet!