growing pains - Recensione dipendente - Dipendente anonimo presso impact.com

4,0
9 mag 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Cool industry, great client base, customers love the product. SaaS company that is definitely going places. At some companies you need to drink the kool-aid, but Impact really brings value to its clients. Empathetic CEO. Dave is great and so are many other leaders. I really felt like the company did a good job of embodying values like inclusivity, collaboration, striving to "delight, retain and grow" businesses, and inspiring employees to be mission-driven and passionate about the product. Positive culture with lots of talented people. Decent benefits.

Svantaggi

Frequent leadership changes in the past couple years have led to increased stress among employees, slowed-down communication between departments, lack of alignment on any initiative or roll-out, constantly changing expectations/objectives. Training for new upper-level hires also seemed to be seriously lacking. Quarterly review process was not taken seriously. Complaining culture under the sales umbrella. Work-life balance on my team was nonexistent.

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5,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

Svantaggi

Some teams have to go in 3 days

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Risposta di impact.com
3w
Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
2,0
28 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

Svantaggi

Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

2
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Risposta di impact.com
3w
Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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