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Hi there,
Thank you for sharing your feedback. Start-ups generally go through their fair-share of changes and challenges: including having to make tough decisions surrounding RIFs (of which, we have done one in mid 2024). I make these decisions with thought and due diligence, often where there are no better alternative options, and we do our very best to conduct these with an empathetic and human approach.
On your other points, I certainly value the contributions of our Sales team (and all employees at that!). Regardless, if you’d like to discuss your experience further, I'd be happy to chat: email me at stephen@incident.io and we can set up some time.
Thanks,
Stephen (CEO)