A great place to work - Recensione dipendente - Customer Success Manager presso parcelLab

You get to be part of lots of different roles and decisions and the company is growing quickly

Managing multiple timezones internally can be tough to juggle but everyone is always available for quick answers

Fully remote work with option to go into office if you want. Love that they provided an allowance to furnish my home office with whatever I needed to be comfortable. Team is global but everyone is available when you need them and willing to help. Opportunities to meet co-workers with well thought out offsite trips/meetings. Strong product offering and a focus on solving complex problems for customers. Coming from another company where the approach was one-size-fits-all it is nice to feel like we are actually trying to be a partner with our customers rather than adding to their technical debt. Well established in Europe and now a strong focus on growing in the US. I appreciate that they understand that both markets have their own unique set of circumstances and are open to shifting their offering or expectations based on the market and not "well this is the way we have always done it".

Such a small complaint but being a European based company a lot of the on-boarding and training videos include non-american slang or references so have to understand the unique phrases or convert the foreign currency examples to American dollars. But honestly that is kind of the fun part too!