Sub Par Training, zero documentation, poor management - Recensione dipendente - Technical Support Analyst presso rfxcel

Like most companies, it will depend on the department you work in and your supervisor. I would like to say that other departments seemed great. I believe RFXcel is a good company to work for if you are not in my former department. In my case, my supervisor had an anger problem, was verbally abusive, and was extremely unorganized. For example, we had a kid fresh from college misunderstand a question that the supervisor asked him. The supervisor went on a 3-minute verbal abusive session in front of me and another employee. This was the employees fifth day on the job. However, the real problem was not the verbal abuse. No, it was the unpredictability of my supervisor. One minute he would seem like a good person. But he would change to an anger infused madman without warning. Also, there was no documentation or guides in technical support. Because of this, the same issues were happening each day. I began to create documentation and guides to ensure others would be able to easily solve issues on their own. However, my supervisor just wanted to band-aide everything to get it done as quickly as possible. As a result, the department is twice as big due to no organizational knowledge. The training consists of calling India at 11 PM at night to try and get someone there to train you. Unfortunately, none of the employees in India would bother to make it to training on time. No matter how much my former supervisor screamed and moaned they never listened to him. In fact, he blamed me for them no showing up. The manager I was under seemed to have been taught management from the 1960’s. I believe he had success mostly because this style of management actually works well in India. Management by fear and empty threats drive people there. However, it will not work in the US and certainly not on the west coast. The two other employees I worked with felt the same as me. I left the company after a little over month to go to a different company that offered the same pay. I am not some disgruntled employee that was fired. I left of my own accord. Just stay away from Technical support until they fix this nightmare.