Vantaggi
I was very lucky to have the team I did. We were a new store so we all had a sense of comradery as we almost had to literally build our store. This is a good job for someone just out of college/doesn't have any dependents. Otherwise, things will be tight. They boosted the pay rate for every position which significantly helped, but if you live in a major city or anywhere in general with a high cost of living it's just not enough for a full-time job. If you enjoy seeing the insides of phones/computers and such, then you will generally enjoy most aspects of this job. Just as important as your team, who you have as your store manager will make or break this job. I was super lucky and had a manager that was pretty accommodating if I needed a shift changed or needed a specific day off here or there. Overall my experience was that my own store's culture was great to the point where we would hang out after work from time to time.
Svantaggi
First and foremost, you are a salesman. Doesn't matter what your job title actually is, you are a "won't take no for an answer" type of salesman. In your typical role, this wouldn't be a big deal, however, they got rid of commission and changed to a goal to bonus structure. Essentially, if you hit your goal, you get a bonus. Except that bonus only applied to the store manager, sales specialist, and ops manager. If you're a part of the service team, there is ZERO incentive other than "management said so" to push sales, except you will be penalized if you don't. There is zero structured training. Training for every person at every store will look different. Usually, when a new store opens, they will send the new employees to train at the closest store (usually a couple hours away) WITHOUT compensating for miles on personal vehicles. "Just carpool." This is a full-time job. People rely on this as their primary source of income. But upper management doesn't seem to care as they will cut people's hours (which cuts pay) if it is a slow day. It's all about the numbers to them. If you hit your goal one day and miss it the next, they only focus your miss. There's zero realism. Some days are just slow, some days you will see less than 10 people, but to them that's not an excuse for not meeting unrealistically high sales goals. They will push you to sell "Simple Care", an Apple Care alternative that's honestly a horrible deal, especially if your store is in a college town. They try to get you to push it as the better option since there's no deductible, but what they leave out is that it only covers the cost of the device, and repairs on Apple devices are expensive. 1 display repair later and you've already exhausted most of your care. It is only good at a Simply Mac location, so if you're a student, that's not a viable option. Every time you sell a device without Simple Care, they make you fill out a form on why you didn't sell it. Even if it's just as simple as the customer didn't have enough money for it, YOU are at fault because YOU didn't properly explain the value in it. Another reviewer put it best. Playing middleman between the customer and Apple is beyond frustrating. Customers see the Apple logo underneath the Simply Mac logo and expect the exact same experience and charges. Nope. We charge $30 just to touch their device and it's actually the biggest daily sales goal. Every employee has to get a certain amount of these iOS Support fees daily. You can imagine the backlash you'll get telling someone that they have to pay for something that is normally free. I understand why, we aren't Apple and charge for our services, but it's almost like we sneak it in there. It isn't really advertised and we have all of these additional repair fees which brings up the cost of an already expensive repair. Upper management has zero clue what they're doing. Our regional manager changed 3 times in a year. Some were fired, eventually, they got rid of the position completely. Expectations, processes, and company structure are constantly changing. Now they're trying to sell EV Scooters. They keep pushing them but they frankly don't sell. We probably had 15-20 scooters in inventory and would sell maybe 2 a month.