Guardrisk
Non Motor Claims Technician
Sandton
Introduction
Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.
Requirements
- Matric
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with Insurance Systems
- Higher Certificate in Insurance
- Completed RE exams for representatives
- Intensive knowledge and experience of Commercial insurance products and complex claims
- Minimum 10 years of experience
Duties & Responsibilities
- Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLA’s in place
- Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
- Negotiating with various claims assessors and other related service providers
- Providing Clients/ Brokers with the highest standard of service
- Providing Clients / Brokers with feedback on claim progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Rendering of assistance from time to time with adhoc tasks
- Maintaining and updating reserves
- Attending to payment requests
- Managing outstanding claims volumes
- Timely responses to email and telephonic messages
- Accurate record keeping
- Proper time keeping and task prioritization/ management
- Attending to any other tasks as may be assigned from time to time.
- Provide a supervisory function over a defined area within the claims department which shall include among others
- Providing technical advice to the area where required.
Competencies
- Good interpersonal skills
- Negotiation skills
- Management Skills
- Communication skills
- Attention to Detail
- Ability to work under pressure
- Team player
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