I applied online. The 1st hiring manager got back to me pretty quick. She and the 2nd interviewer have explained to me the salary, accommodation, training, and the working schedule. Honestly, I got my expectation up. There were 2 online tests (not brain test). Also, 1 phone interview and 1 voice Skype Interview (not face to face). I was well prepared with everything (got dressed properly and make up on set) however, it was only audio. There is no news for 10 days, they got back to me after by email, with no offer. The whole process took 3 weeks.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.