Applied online and they sent email within 24 hours. Did 2 written assessment from the email for Bahasa & English. Few days after, they call for face to face interview and told me to wait for the invitiation via email which took 3 weeks to receive. The interview was held in KL and difficulty was average.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.