Applied through a friends referral. Was contacted around a month after by a recruiter. Was first scheduled for a phone screening interview. Questions were mostly focused on my previous experience an qualifications. Was also asked why I am interested in particular role and why I would like to work for them, together of what I could bring to the role.

I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall. 1. Screening Interview with HR They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario. 2. Interview with the Hiring Manager After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios. 3. Final Interview The final round mainly focused on core values, culture fit, and my passion for the role.