I applied on the career website, and within that same day I was contacted by hr. They then sent me a link to take a skills/personality test which lasted about an hour. A lot of the questions were very customer service focused. After completing the test, it took about another day or so for them to notify me that I passed the assessment and then they invited me for a face to face interview. Hr then emailed details of the interview, information on the company, and helpful tips. The interview was then scheduled for the following week. When I arrived for the interview, I was met by hr and they had explained what to expect for the interview process and whether I had any questions. I then met with the supervisor and then the manager, and each meeting lasted about 30 minutes. A lot of the interview questions were very customer service oriented, and they wanted to hear about your work experiences and how you dealt with certain situations. Two days after the interview, I was then contacted by hr and was offered a position :)