I applied online (years of customer service and high volume phone calls experience including previous working from home), received an questionnaire (grammar, listening to sample calls and answering several questions per sample) via email. They processed my criminal background check in one day. The process took about three days.

Answered questions over the web. Was sent a link to take a brief quiz. The test was very easy and very quick. I never spoke with anyone over the phone. The interview process was very easy and stress free. I wish every interview was like this.