Scenario-based questions (e.g., "What would you do if multiple drivers call in sick?"). ✅ 2. How would you handle a situation where a driver’s vehicle breaks down during delivery? ✅ 3. A driver is refusing to take an assigned route. How do you respond? ✅ 4. A customer called in angry because their delivery was late. What do you do? ✅ 5. You realize there's been a scheduling error, and two drivers were sent to the same location. What do you do?