Talked with HR first, then second round was talking to Operation manager. Ask situation questions about previous work experience and problem solving, also hypothesis questions too. Overall wasn't difficult, but did not feel the really that the role is that amazing and interesting.
Ho sostenuto un colloquio presso Google (Los Angeles, CA)
Colloquio
The interview process for the customer service representative position at Google was structured and professional. The questions focused on previous experience, communication skills, problem-solving, and handling customer situations. The overall process was straightforward and consistent with the responsibilities of the role.
Domande di colloquio [1]
Domanda 1
“Can you describe a time when you handled a difficult customer and how you resolved the situation?”
Ho presentato la mia candidatura tramite un'agenzia di reclutamento personale. Ho sostenuto un colloquio presso Google (Dublino, Dublino)
Colloquio
Organised , 2-3 rounds , more about media experience and more follow-up questions … last few minutes for questions to hiring manager … confident answer in STAR method is best way to proceed
They have a very well-structured hiring process and scheduling interviews was incredibly easy and convenient. The recruiter was super friendly throughout our entire interaction, and they thoughtfully provided post-interview feedback to me, which I greatly appreciated receiving.
Domande di colloquio per Account Manager di Google | Glassdoor