Over 4 hours of interviewing- none of the questions were really payroll related. There were a couple of redundant ones but I thought there would be technical questions past what was asked. They were all scenario questions and drawn out to scenario based questions which is expected in interviews but I think it wasn’t the greatest set up. The team lead that interviewed me didn’t even have a background in payroll and had been with the company for 4 months. My interviews we’re energetic and went very well—when I asked if they had any concerns about my skill set against the expectations of the role they said they had none at all. I thought I absolutely would be offered the position given how quickly the interviews were scheduled and their open verbal eagerness to move me forward. I asked my own set of hypothetical questions and it was easy to feel their mutual engagement. They used phrases that came off as future-inclusive “you’ll most likely start out as a higher tiered agent based on skills you’ve shared” or “you and your leadership will meet weekly to go over your goals and stats” or “you’ll have at least 30-60 minutes of admin time to work on your cases”. After the interviews were concluded I even sent an email thanking them for their time. The great reply I got? A very bland, vague rejection email saying I didn’t have the right skill set for the role I applied for. What a whiplash experience for a company to provide. Take up over 5 hours out of your week, remain engaging and energetic all for it to end in an email saying you do t have the skills they’re looking for with a link to apply for one of their other positions.

The interview process was standard, and somewhat long, but overall pleasant. The company does a good job of thoroughly reviewing applicants with standard questions. There are multiple rounds with multiple team members.