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      HGS

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      Ricerche correlate: Recensioni su HGS | Offerte di lavoro di HGS | Stipendi di HGS | Benefit di HGS
      Colloqui di HGSColloqui per Customer Service Representative presso HGSColloquio di HGS


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      Colloquio per Customer Service Representative

      12 apr 2014
      Dipendente anonimo
      Quezon City, National Capital Region
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto un giorno. Ho sostenuto un colloquio presso HGS (Quezon City, National Capital Region) nel mese di apr 2014

      Colloquio

      Initial Interview - We went to the main office of HGS which is located in Libis near Eastwoood. It is much easier if you're direct because you dont have to wait for the phone interview. The hiring is one day process. On the initial interview they will ask you everything thats written in your CV. You just need to relax and be honest in everything. Typing test - This is the second level of interview if you pass the initial interview all you have to do here is to focus. You will be assign in one computer and there is a program where you need to listen and answer the quiz. if you pass them there is a second quiz where you have to listen and type all the words you hear (Mostly Name, address and etc.) Call simulation- if you're here you are pretty much qualified. They going to ask to memorize some opening and closing sentences and they will bring you to the call simulation room. RELAX everything will be alright. you need to focus on your opening and closing. Final interview- This is the last level. The most stressful part. Be ready to the tell me about yourself question

      Domande di colloquio [2]

      Domanda 1

      What is the connection of your course in the Call Center Industry?
      1 risposta

      Domanda 2

      What can you do in our company that other applicants can't? How do you see your career with us in the following year?
      1 risposta
      2

      Altre recensioni di colloqui per Customer Service Representative presso HGS

      Colloquio per Customer Service Representative (CSR)

      15 giu 2026
      Candidato anonimo a colloquio
      Vancouver, BC
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso HGS (Vancouver, BC) nel mese di apr 2026

      Colloquio

      The hiring process starts well with an initial screening and final interview, but the post-interview stage shows a complete lack of organizational standards. Despite following up multiple times via email and social media, I was completely ghosted after a single, brief response, having been told they would update me soon, but they have not reached out ever since. Leaving a candidate hanging for weeks instead of sending a simple rejection is highly unprofessional and a major disrespect to my time. The job market is difficult, and companies must respect applicants' effort. I will never apply to HGS again, as they have shown clear red flags. An automated reply telling applicants to contact a support email does not hide how disorganized and unacceptable the communication framework is, and the fact that candidates are being treated as entirely disposable data. I am sharing this to provide transparency for future candidates. After completing the final interview stage, communication completely ceased. Despite following up, I received no update. Candidates invest a lot of time into this process, and there should be accountability regarding basic communication. I hope this review serves as a necessary wake-up call for how people are treated. There is a clear double standard in the recruitment process. Communication is only given to accepted applicants, while rejected and backup candidates are completely ghosted. It truly makes one wonder how a company's customers would feel if they knew how poorly job candidates are treated behind the scenes. There must be professional accountability for this level of disorganization, and I am speaking out so future candidates know exactly what to expect.

      Domande di colloquio [1]

      Domanda 1

      How would you deal with a customer in a difficult situation?
      Rispondi alla domanda
      avatar
      Risposta di HGS
      1w
      Thank you for your feedback. We apologize for your experience and understand your concerns. If you would like to discuss this further, please reach out to us at talk2us@hgs.com.

      Colloquio per Customer Service Representative

      25 mar 2026
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza neutra
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso HGS

      Colloquio

      Interview process was smooth . It was like virtual hiring event . First they check your status or if you are eligible then move to interviewer. The whole process took about 30 minutes. Interviewer was nice and kind

      Domande di colloquio [1]

      Domanda 1

      How do you handle a upset customer?
      Rispondi alla domanda
      avatar
      Risposta di HGS
      3mo
      Thank you for sharing your interview experience with HGS. We’re glad you found the process smooth and the interaction positive.

      Colloquio per Customer Service Representative

      5 mar 2026
      Dipendente anonimo
      Offerta accettata
      Esperienza neutra
      Colloquio facile

      Candidatura

      Ho sostenuto un colloquio presso HGS

      Colloquio

      interview was quite easy, just know how to answer with the star method, be clear when talking. also try to ask question doing the interview. Then also mention you are fast in typing.

      Domande di colloquio [1]

      Domanda 1

      mention a time you handle a difficult customer
      Rispondi alla domanda
      avatar
      Risposta di HGS
      3mo
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.