My experience with HubSpot, as an interviewee was great, if not amazing. The recruiter was there alongside the process, and was very helpful, and genuinely willing to help. They offered feedback after each interview (not the first call, but all the others). Taking the feedback in consideration is very important, as from what I've seen, the company is really into feedbacks and how you can implement it. All the interviewers I've met were as nice as the recruiter, which says a lot about the company. There were 3 steps in the interview process. The first was a 20min casual phone call. This call didn't need heavy preparation, but knowledge on what HubSpot does, and why I was applying for them, and why that position. They asked about my background and skills and also more information about the job itself. The second step is a 1hr interview. Within that interview there is a few parts. I was asked to create a HubSpot account, and to create a website before the interview, to get more familiar with the tools they offer. Then they asked question, as if they were a HubSpot customer, regarding potential queries. The main goal there was to see how I can seek information, and how I interact with a customer. That part was the longest of the interview. At the end, they asked a few situation-based question, using the STAR process. The last step is 3 x 30 minutes interview, back-to-back, with 3 different interviewers. Each interview assessed mandatory skills for Customer Support roles, such as - coachability and ownership, problem-solving and customer-first mentality and resiliency and effective communication. They asked 5ish question each. Using the STAR process when replying to questions is a MUST. Not using the STAR process however good your answers are will lead to not getting any offer. As advice for future interviewees, learn about HubSpot's culture code as it matters for the recruiter that the new hires will easily blend in.