6y
Hi there, I'm so sorry to hear about your experience with us - it sounds like we missed the mark on so many levels. If you're open to it, I'd really appreciate it if you could email me at beckym at hubspot dot com - I'd love to ask a few more follow up questions so that I can follow up appropriately with our team and make sure we can really learn from your experience. Again, I'm deeply sorry that we let you down here and hope we can use this to learn and get better as a team.
Best,
Becky