- Firstly, staff were required to email in a Cover Letter and CV, it took about 3 weeks to be emailed an offer for a group interview after this. - Turned up to the interview, there was maybe about 20 of us there, people were wearing smart casual clothes - The recruitment team had told us to bring in an item that represents us (I chose a paintbrush) and our passport or birth certificate with rights to work in the UK (this is essential, drivers licence does NOT count as ID) - Firstly, we queued up as they checked our passports. Then we were paired up with another person randomly. They then told us that we should get to know the other person, why they want to work for Lush, what item they brought and why. - We were then asked to gather round in a circle and present our partner to the group and tell the group why they want to work to Lush and what item they brought and why (make sure you SELL the other person, if you're making the other person look good, it shows off your upselling skills and confidence) - We were then put into groups of 3 or 4. We were given 15 minutes to go around the store and find a product to present to the rest of the group (for this I really recommend doing your research on one Lush item at home so you know it off the top of your head) - After we presented, the group interview was over. - within one day I received a call offering me a one hour floor trial shift - Turned up to the trial shift, was shown around then thrown out onto the shop floor to sell some products! For this you don't really need knowledge of products although it is useful. Your main goal is to interact with customers, make sure everyone gets a hello. Ask people how their day's been and if they're looking for anything in particular. Be confident and don't show nerves, don't be afraid to be touchy feely as you must do demo's on customers and be comfortable with touching their hands/arms. Make sure if you are doing a bath bomb demo (which you most likely will do lots of) you can talk about the product. Just talk about how its mells, what the ingredients are and what they're good for and what you like about the colours.) - After the shift was over, I waited about a week for a call/email telling me if I had the job or not.

The interview is held inside the store. The interviewee was required to be at the shop floor for 2 hours and serve customers. After that, the interviewee will have a talk with the manager.