I applied through the MACH (Microsoft Academy of College Hires) website for the Technical Account Manager position. They conducted interviews for this and the Associate Consultant position simultaneously. The first contact was an email to schedule a phone call. The phone interview went really well - the interviewer was friendly and it was more of a conversation than an interview. The only specific question I remember involved being in an office with a window and trying to determine the weather outside without using the internet (the answer boiled down to - go outside/stick your hand out the window). The interviewer encouraged me to read two books: How to Move Mt. Fuji, a collection of Microsoft interview questions and The Nordstrom Way, a history of the clothing company with a strong emphasis on customer service that Microsoft tries to emulate. Protip: READ THESE BOOKS. Many of my questions during the interview phase involved some version of these mental puzzles, and one of them basically mimicked a scenario from the Nordstrom book. Other than that, they were mostly hypothetical scenario questions - how would you respond to X, if person Y said ___, how would you respond, etc.