Interview process was probably more in depth than any other interview i've ever done- but that honestly doesn't say much considering my previous jobs, but bare with me. I was approached by a recruiter and once I submitted my online application I was emailed what I thought was a typical "personality questionnaire" but it was much more interactive than that. Yes, the "are you more like to do this..." questions were there, but it was interfaced on a web video, and was then followed by taking a test on a couple mock calls from both the restaurant side and the diner's side, and then a memory and recognition activity that tests your reaction time. The whole thing takes about an hour to get through- but you can take breaks between modules and pick up where you left off. After that, the recruiter set up a phone interview which honestly I blew. My interviewer told me that I was lacking in the tech department- but still wanted me to interview in person because of my customer service background. So I spend the next 48 hours brushing up on my Intro to Computers knowledge from back in 2010 and went into the one on one. This is definitely a more technical position than I'm used to- and I admitted that during the interview, which I was afraid I would take me out. But the Director of Operations went out of his way to say "That's what training is for" and I actually did much better in the in person after doing some research than I did on the phone. Overall, it's a tough interview process if you're new to IT. Do your research of the company and what their background is. They stress that at it's core, OpenTable is a technological business that just happens to be in the Restaurant Industry. They're looking for passion for sure- but also willingness to go outside of your comfort zone and willingness to learn.