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      Colloquio per Senior Manager-Customer Success

      3 dic 2016
      Dipendente anonimo
      Bengaluru

      Altre recensioni di colloqui per Senior Manager-Customer Success presso Salesforce

      Colloquio per Senior Customer Success Manager

      21 mar 2026
      Candidato anonimo a colloquio
      Londra, Inghilterra
      Nessuna offerta
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Salesforce (Bengaluru) nel mese di nov 2016

      Colloquio

      One of the most comprehensive, agile ,relevant and transparent interviewing processes I've been a part of. I've interviewed /worked at top tier tech firms prior and salesforce set the bar exceptionally high when it came to my interviewing experience. Three things stood out 1) HR responsiveness 2) my journey as a candidate through the process 3) transparency, trust and personable nature of all I spoke with. From the moment I applied till the time I was offered the job - I encountered extremely polite, friendly and intelligent people across all departments I interviewed with. From application to offer it took 4 weeks which is a tremendously quick timeline given the depth and breadth of process. I applied through LinkedIn and was contacted a few days later. The process involved 2 VCs, 2 onsites , 1 presentation along with an initial online predictive index test. All through, I was impressed with the extremely quick and responsive HR -she really set the tone for the entire interview process. Great first contact and partner in this. Often the candidate experiences uncertainty due to lack of communication - but the was very respectful of my time and treated me with utmost courtesy and consideration. For e.g before every interview the co-ordinator called me , reminded me , re-checked if the timing still worked and if I needed anything else. If they treat their employees as well as they treat their candidates- it's indeed #dreamjob. My interviewers, senior HR contact , the HR coordinator and I were all in different geographies and timezones- and it was impressive how the process was seamlessly managed - on time and everything logistically sharp. I was giving details of the interviewer , agenda and topics that would help my preparation before so that I could really deliver. It really seemed like the HR was on my side- rooting for me to get the job. It was clear they were looking for potential rather than reasons to reject and that attitude , I know from experience, goes a long way into building successful teams. The interviews were very relevant - the questions asked were all on-job situation based and really focused to understand my thought process, my creativity and problem solving abilities. They hire for aptitude as well as attitude to learning- and they were astute in their assessment - the questions cut right through to your actual skills rather than just buying pre-rehearsed / buzz word speak. I was interviewed by very senior leaders ( directors, RVPs,HR head) , but they were so down to earth that they made me feel immediately comfortable- and set me up for success to put my best foot forward in the process . I've had interviews with other organizations feel like an interrogation - Salesforce displayed immense maturity in its recruiting by conducting the interviews not like a military drill ( as most big companies tend to do ) but totally in line with their professed culture. It was clear that it wasn't just lip service to their values- everyone I spoke with seemed genuinely happy ,fulfilled and passionate . This was a big plus and requirement for me as they seemed to care about culture and organizational fit as I did. You know the feeling when you're done with an interview and feel charged up? Yup- that's exactly how I felt each of my rounds. I knew, no matter what the outcome- that I had really enjoyed the process and would like to keep in touch with the organization . Fortunately, the outcome was good- I was offered the job after my last interview . I happily accepted after a few days. I highly recommend interviewing with Salesforce - the experience is incredible.

      Domande di colloquio [1]

      Domanda 1

      Why Salesforce and why this role?
      Rispondi alla domanda
      1
      avatar
      Risposta di Salesforce
      9y
      What a great success story! Thank you for sharing your experience on Glassdoor. You included some valuable details, and it was a pleasure to read. Our India team is lucky to have you on board. Welcome to the #SalesforceOhana! - Ana Recio, SVP of Global Recruiting
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Salesforce (Londra, Inghilterra) nel mese di nov 2025

      Colloquio

      Straightforward process with transparent next steps and feedback. The early rounds were very conversational followed by a presentation round where you are given a case study and prepare to present to a customer's C-suite.

      Domande di colloquio [1]

      Domanda 1

      Tell us about the time you dealt with a complex technical project for a difficult client.
      Rispondi alla domanda

      Colloquio per Customer Success Manager, Senior Manager

      10 ott 2024
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Salesforce nel mese di set 2024

      Colloquio

      4 Weeks Total - from application submission to offer letter: - Two recruiter conversations/interviews (initial recruiter for application submission, then transferred to recruiter within specific organization - 30 minutes each) - lay of the land, culture, role, process, Q&A - Hiring Manager interview (45 minutes) - was conversational, engaged and present, asked thoughtful questions - Panel Presentation interview (60 minutes) - presented to 3 leaders, was conversational, they were engaged and present, asked thoughtful questions - Process can be difficult for some who are new to the organization/culture or presenting to a panel - but I felt at ease and have experience in this role from my previous employment

      Domande di colloquio [1]

      Domanda 1

      How my approach inspires customers to commit and take action? Very relevant given this is a relationship role.
      Rispondi alla domanda
      1

      Colloquio per Senior Customer Success Manager

      19 ago 2022
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un selezionatore. La procedura ha richiesto 3 mesi. Ho sostenuto un colloquio presso Salesforce nel mese di ago 2022

      Colloquio

      Minha dica pra você que pretende se aplicar é: não perca seu tempo. Processo seletivo extremamente longo, com entrevistas repetitivas entre si e no final somem completamente sem dar um feedback claro sobre o motivo da não contratação. No meu caso, prossegui até a etapa final e fui aprovado em todas elas, mas na oferta, a recrutadora disse que perderam o headcount pra vaga e por isso não houve evolução na oferta. Me senti bastante desrespeitado pois investi muito tempo, esforço e expectativas em um processo seletivo que sequer se preocupou em trazer clareza sobre a não contratação. Abaixo detalho as etapas: Etapa 1: entrevista rápida por telefone com recrutadora para falar sobre a oportunidade e o que estavam buscando. Inglês foi testado rapidamente nesta etapa. Etapa 2: entrevista com responsável pela vaga no Brasil, com perguntas gerais sobre currículo e perguntas situacionais para testar como o candidato se comporta em determinadas situações. Etapa 3: entrevista com gestora da área na América latina. Entrevista realizada em inglês e também com perguntas situacionais e currículo. Etapa 4: painel com estudo de caso sobre case de sucesso realizado pelo candidato nos últimos 2 anos, apresentado para 3 pessoas da área de CS. Em geral, perguntas sobre o projeto e mais perguntas situacionais. Etapa 5: entrevista final com gestor da área de CS a nível América latina novamente. Essa entrevista por sinal foi péssima, o entrevistador estava em um aeroporto, conversando com várias pessoas ao mesmo tempo enquanto fazia a entrevista. Havia muito ruído ao redor e as perguntas eram repetidas com relação às outras etapas do processo.

      Domande di colloquio [6]

      Domanda 1

      Qual foi uma situação desafiadora que você viveu com um cliente?
      Rispondi alla domanda

      Domanda 2

      Qual foi um erro que você cometeu com um cliente?
      Rispondi alla domanda

      Domanda 3

      Em qual situação você teve que convencer o cliente a seguir um caminho diferente?
      Rispondi alla domanda

      Domanda 4

      Em qual situação você teve ser resiliente?
      Rispondi alla domanda

      Domanda 5

      Em qual situação você teve que discordar do seu chefe?
      Rispondi alla domanda

      Domanda 6

      Quais são suas expectativas profissionais para sua carreira?
      Rispondi alla domanda
      3