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      Colloqui di SmugMugColloqui per Customer Support Manager presso SmugMugColloquio di SmugMug


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      Colloquio per Customer Support Manager

      17 set 2024
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa

      Altre recensioni di colloqui per Customer Support Manager presso SmugMug

      Colloquio per Customer Support Manager

      7 ott 2024
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite un selezionatore. Ho sostenuto un colloquio presso SmugMug

      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso SmugMug nel mese di ago 2024

      Colloquio

      I started the interview process the first week of August. First a screener video call, then a video call with the hiring team, and then 4 additional interviews with various members of the team (same level or cross-functional). Things went well from my point of view during the interviews however the interview timeline started deviating from the promise that was made to me initially. I was originally communicated that they wanted the person for the position to start before the end of September for an onsite meeting with the greater team. Well, the 6 different interviews (technically 3 rounds but with 6 different people) started immediately to be spaced out a week apart. By the last interview, it was mid-September with no feasible way of an end-of-September start date like originally promised. There was no communication throughout the interviews that this potential start date had been pushed, which was a red flag to me. When I started to see the interviews were paced out a week apart I knew that either A. they were interviewing far too many candidates for the role or B. they weren't too serious with me as a candidate. Having a relatively long history as a hiring team contributor myself I usually try to wrap up candidates I want in a 2-week process not a 5-6 week one, red flag #1. Mind you I had availability daily however by the time I checked their interview scheduling calendar, dates were blacked out 6-7 days apart each time. Lastly, after my final interview on a Wednesday, they said I'd hear back the following week, that was another red flag as if I ever want to hire someone I don't even wait over a weekend to get back to them with a decision, I notify them by the eod Friday so they can give me a chance to think over the offer by Monyda. I believe they ultimately just kept me around over the weekend as a backup in lieu of waiting for someone they could get cheaper, unfortunately. I do wish the company the best and enjoyed my time with the 6 individuals however rightfully so I am disappointed with the outcome as after 6 weeks and having just recently been laid off, I genuinely needed and was hopeful for this role (which I communicated to them throughout the process). Frankly when interviewing with 6 different individuals over 6 weeks even if you feel you did your best during each interview, all it takes is for one person to be having a bad day for you to not get the offer. I think that may partially have been what happened here as well. I've asked the company for decision feedback (it's been over 24hour and I have not received anything back).

      Domande di colloquio [1]

      Domanda 1

      Q: How do you stay informed about company progress and goals?
      1 risposta

      Colloquio

      Structured interviews, several rounds with hiring manager, peer manager, cross functional contacts. Recruiters were responsive and I felt like I knew every step of the process and could ask any questions without fear.

      Domande di colloquio [1]

      Domanda 1

      Tell me about a time you received feedback, and how did you handle it
      Rispondi alla domanda