Ho presentato la mia candidatura tramite l'università. Ho sostenuto un colloquio presso Spectrum (Saint Ann, MO) nel mese di apr 2017
Colloquio
You are first screened by the recruiter on the telephone. If the recruiter believes there might be potential, they will schedule a time for you to come in person. When you come in person for the second part of the interview, you take a test on your skills/personality on a computer when you first arrive; then, you are interviewed in person by this pompous guy who is the manager of the sales rep, who, I believe, doesn't hire based on skill, but based on who he likes/dislikes and other unknown irrational reasons. I have worked in sales and customer service all of my life, have bachelor's and master's degree. The fact that he didn't hire me is either he felt threatened by how much I knew (he is someone who worked there for years, started from the bottom and worked his way to the top - no education background beyond high school), or, I was overqualified. I was still pretty shocked and upset I didn't get the job. I walked away from the interview feeling pretty confident. To get an email immediately the following morning saying I didn't get the job was pretty shocking. And I am a very humble person with low confidence - so this really shocked me.
Domande di colloquio [1]
Domanda 1
How would you be able to control the conversation of a sales call, so that the potential customer calling doesn't control the conversation?
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Spectrum
Colloquio
1st there is a phone interviewm than an in person interview both are pretty easy to pass. They just wanna make sure you can meet metrics and push for sales. They ask about your customer serivice exepierience. They ask sernario questions. Ex. Tell a time when you handle a upset customer and what did you do. They ask if you why would you be a good fit for the job.
Ho sostenuto un colloquio presso Spectrum (San Antonio, TX)
Colloquio
Interviewed from home on zoom then in person. I was notified that I was hired within a week. They rain a background, I accepted the offer and started the following month.
Domande di colloquio [1]
Domanda 1
They ask standard interview questions about your work experience and how you handle customer interactions.
Ho presentato la mia candidatura tramite un'altra fonte. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Spectrum (Auburndale, FL) nel mese di apr 2025
Colloquio
It was okay but they take you for a tour of the whole call center really for no reason because it seems like they know from the beginning if they’re going to hire you or not, at least they did in my case because I don’t have as much sales experience as they would have liked, even though it said they would train they clearly did not want to train. But yet they still took me around the whole office for a tour in front of all these people for no reason. They also use a star interview method.
Domande di colloquio [1]
Domanda 1
Given an example of how you would handle an issue where you could not provide a customer with a satisfactory resolution because of company policy.
