It was a pretty straightforward interview process involving questions about dealing with controversy, career plans, customer service experience, etc. They want to know how well you work under pressure and other aspects of dealing in a sometimes quite face-paced environment in the customer service industry.

Simple, direct, easy questions meant to ask about work ethic and culture fit more than anything. Nearly anyone *can* be trained to make coffee and the interview reflects this. Usually, a one-step interview. Very relaxed, possibly because the turnover is very high. Having open availability is a huge benefit to prospects of getting hired.