Very brief interview only having to answer questions about what customer service means to you, why you would be a good candidate and any job related experience you have. The person that interviews you will either be the Assistant Store Manager (ASM), The Human Resources Associate, or the Store Manager. Usually the Store Manager will come and introduce themselves to you by a simple "Hi, my name is ______, its nice to meet you and welcome aboard." Whoever does the interview has no formal training on interviewing and will sometimes read a printout word for word and take notes on your answers. Prepare for and research the most basic questions in customer service interviews. Dress professional and make it clear that you are a hard worker and a very willing and eager to learn. Most people are hired and offered the job at the end of the first interview. From there, if you accept, they hand you some paperwork and directions to a health clinic. If you accept the job, you have to complete the drug test within 24 hours from the time of hire. It takes 3 to 5 days for the results from your drug test and background check to be completed and immediately after completion they call you and schedule a start date for classroom training for a week. Training is paid and lasts about a week depending on the department you will be working in and then you are on the floor helping customers and learning as you go.

Applied online. Several weeks later got an initial screening call Consisted of basic questions like can I lift 50 lbs on a regular basis, how I would handle difficult customers, am I willing to take a drug test. Next call was a week later from the store to schedule an interview. One on one interview--asked about my previous experience, how I would handle different situations like difficult customers, what I would say to a customer if store was out of stock or didn't have an item, what I felt my most important attribute I could bring to this position. Mostly questions dealt w how I would handle different proposed situations