Applied through my university's recruiting website. Received a hone call with HR followed by an in-office interviewer asked basic technical and behavioral questions. What would you do if a customer couldn't print. What are your steps to troubleshoot. Nothing a college grad wouldn't be able to ace. The office in Ann Arbor is pretty nice, they hire a big group for busy season. Typical support/call center job. Stats rate your performance.

Intern process was relatively straightforward. Phone screening followed by an in-person interview. Mainly behavioral questions. Some focused on the role and experience dealing with customers as well as questions about accounting experience.