I applied online one week and didn't hear anything back for two weeks. With no phone number or email address listed, I revisited their website and checked in via a typeform, requesting at least some basic feedback on the status my application. Again, nothing back. The following week somebody in HR got in touch by means of a somewhat generic email asking me to complete an online assessment that would take around 1.5 hours. Naturally I wanted some kind of feedback before committing to this and so I responded requesting as much. The person I interacted with was in fact very pleasant and at this point confirmed that I had "passed" the first "round", which is why I was being asked to complete the assessment. Normally an employer would be more forthcoming in explaining that and also invite you for an initial call to give you at least some insight and explain what they are looking for in such an assessment - which is highly subjective in nature. I requested this but it was denied. I completed the assessment which took about double the time estimated. A week later I received a (mainly) automated email explaining that my application would not be considered any further as they were looking for a more "nurturing" and less "sales-focused" approach to client satisfaction and retention. Nothing wrong with that feedback, but had I had the chance to better understand the culture of the company and approach to employees, I could have taken a very different approach. Indeed, in my previous role, which would seem to be very similar to this one, an approach whereby the AM is often actively seeking upsell and retention opportunities was deemed highly preferable. Furthermore, the stated purpose of the assessment is to assess account management AND SALES skills! In a nutshell, the recruitment process is skewed. Through a shortage of communication and complete absence of any early candidate consultation, it is impossible to know what they want in order to personalise your application. This equates to a large amount of wasted time on candidates' behalf and missed opportunities on the company's behalf to source the best candidates.