It was a pretty straightforward interview process. There were two women who interviewed me. We had some usual small talk and then we started with my resume. We spoke about my past job experiences and how I felt it aligned with the position. We spoke about me as a person, my goals, my skills, my work style, my relationship style. We then did a phone call roleplay, which was pretty straightforward. Customer calling about some issue with the service. Make sure you clarify the problem the customer is having with them and to express empathy for their struggles.

Zoom interview or phone call interview allowed. Were hiring for mid-day to night shift, but were flexible with hours. HR or hiring team is very friendly and understanding, a very easy process.

Interview was comprehensive and included a computer aptitude test that assessed multitasking ability, processing speed, short term memory, etc. It felt like a video game though and was a little fun. They were interested mainly in my customer service experience.