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      Colloquio per Support Engineer

      24 feb 2022
      Dipendente anonimo
      San José,
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 5 giorni. Ho sostenuto un colloquio presso WebPros (San José, ) nel mese di feb 2022

      Colloquio

      Note that this is the same interview process for Junior, Middle, and Senior positions. They will choose based on your performance. The bar is fairly low for the Junior and Middle positions. Basic Linux knowledge in the technical aspect is enough; they expect training to teach you what you need. I got the Middle position. Check out the questions for more details. The process is 100% remote. There are 2 stages (considering I didn't apply, but was referred instead). After the first interview, two days passed before the second one, and 2 days after that they sent the offer. Stage one is with your direct manager once you're in the company (Team Lead); it takes 1 hour and is the most important one. He'll decide if they want you or not during this call. The first 30 minutes were spent telling me about the company, hiring model (contractor), working at Plesk (training, workflow, and promotions). Next 10 saw a quick overview of my work experience and resume, along with a few work and customer service related questions. Finally, specific technical questions about Linux administration, and yes or no questions to see if you know specific technologies. Stage two took a little under 30 minutes, and is with 2 people; the Director and the VP of Support. This call is a formality, and will only be offered if they already know they want you in the company. They can stop the recruitment process if they see a red flag at this point; otherwise, you're good to go. They are general HR and customer service questions, nothing technical.

      Domande di colloquio [13]

      Domanda 1

      Why are you leaving your current company?
      1 risposta

      Domanda 2

      What are 2 or 3 of your biggest achievements that you are proud of?
      1 risposta

      Domanda 3

      Tell me in detail about one case where you handled a very angry customer.
      1 risposta

      Domanda 4

      How do you check free drive space on Linux (and what options do you use?)
      1 risposta

      Domanda 5

      How do you check open ports in a server?
      1 risposta

      Domanda 6

      What is DNS? I failed this one.
      1 risposta

      Domanda 7

      How do you use the find command?
      1 risposta

      Domanda 8

      How do you learn more about something on a server? (no internet, no phone, just the server).
      1 risposta

      Domanda 9

      What do you do if a server is completely unresponsive? (so much you can't even look at logs)
      1 risposta

      Domanda 10

      Have you troubleshot a mail server, and how?
      1 risposta

      Domanda 11

      What do you know about MySQL?
      1 risposta

      Domanda 12

      Do you know anything about Windows Server?
      Rispondi alla domanda

      Domanda 13

      For stage two: Tell us about yourself, and what's a recent project you're proud of?
      1 risposta
      1

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