Questions asked about communication skills and past experience relating to the applied role and how I would be a good fit for the role. Other questions relate to how to handle disputes, and requests as new customers

after application, recruitment offer telephone interview and if you pass that then you will be offered interview with the general/assistant manger of the store in person. general questions asks and scenario ones too. If you have been accepted you get a call back from management and online portal updated with contracts to sign etc.