Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso eBay (Draper, UT) nel mese di nov 2011
Colloquio
you start with one person and then they ask you to wait for who usually will be your boss to evaluate you. You then are asked to take a computer test to make sure you can pass that. If you can then it is usually your boss's boss to do the last interview
Domande di colloquio [1]
Domanda 1
when a customer does not like the answer you give them and get angry, how do you de-escalate the member
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Domande di colloquio [1]
Domanda 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Ho sostenuto un colloquio presso eBay (New York, NY)
Colloquio
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Domande di colloquio [1]
Domanda 1
Questions that did not pertain to the job whatsoever
