Empowering, Collaborative, and Growth-Oriented – A Fantastic Place to Thrive! - Recensione dipendente - Customer Success Manager (CSM) presso Agiloft

- Remote First Company - Great culture, yearly on-site events, Employee Resource Groups, Internet & Training Stipend - Great Managers and teams - Hiring slowely and conservatively - no major layoffs or hire & fire

- Product Team is lagging AI trends & outdated code base - Product Team's KPI's should measure customer adoption and training efforts - Customer Success Teams could develop customers better - Some departments in the company are performing well (Sales/Marketing/Professional Services), while others are lagging

It's a remote company but even then, they tend to hire in several locations, which means local networking happens in those locations, which means career advancement opportunities are only given to those employees. If you live somewhere outside those key places, best of luck.

Despite how much Agiloft loves to talk about EX=CX, they don't actually care about their employees at all. This place was a sweatshop, and while I was there many talented employees left because of that. You will have unlimited PTO, but no time to actually use it because of executive leadership's demands, which will work you to the bone. Despite being a software company, Engineering is treated like a cost center, and there is not even a minimum baseline of quality. The product has suffered greatly as a result, and customers are frequently frustrated. The product itself has no real differentiators compared to competitors. Leadership's - and the board's - approach is to just "keep up with the Joneses", they had no real strategy whatsoever. They are simply hoping that ARR will increase modestly enough that they can sell it to the next clueless buyer before competitors eat their lunch. I have no idea where all the positive reviews are coming from, maybe they were from former employees who left before things went downhill.