5,0
14 set 2021
Dipendente attuale, meno di un anno
San José,
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
Calls flow is lower than CS. You have plenty of time to work on cases. It is more manageable to handle the AHT. Understanding if some metrics are outside the frame due to non controlled cases
Svantaggi
You have to learn a lot. There's a high variety of issues, including on the same kind. High chance to receive cases that can take a lot of hours.